Frequently asked questions - company

To use the service, businesses must integrate its system with our APIs. Additionally, an agreement with BankID BankAxept AS regarding the use of the service, the data needed to conduct a check, and the terms of service is required.

We will soon develop the option to use personal devices, such as phones or tablets, to scan QR codes, as an alternative to integration with the cash register system.

The ID card can be scanned using a barcode reader, and customer data will then be displayed in the cash register system. The data is retrieved from the end user's passport or national ID card. The information displayed is regulated by the agreement between the store or business and BankID BankAxept.

The customer must present their QR code to the merchant for scanning, so that the data can be validated against the BankID system. This way, BankID acts as a guarantor that the information matches the person present. This is important to counteract the risk of false or manipulated identification.

Data from passports or national ID cards is not stored at stores/businesses using Stø Identification. The store receives confirmation that the customer is the correct person and their age retrieved from the digital ID card, and then the data is deleted. Only the end user has access to the log in the BankID app.

Stores unly receive the data they need and have agreed to receive to conduct the required identity verification. The merchant only logs that they have completed the verification. The agreement the merchant has with BankID BankAxept AS regulates what they are allowed to do with the data. They are only allowed to display the data they receive.

This service is designed with privacy built-in from the start. No data is stored with the merchant. Instead, the store receives confirmation that the customer is the correct person and the data they have agreed to receive from the service. The log at BankID is owned solely by the end customer. All data about the end customer is encrypted, and only the end customer via the BankID app can allow access and display of this data.

Within our sales team, the business will have a dedicated salesperson who serves as the contact point. Additionally, our support team, which already handles all customers using our other BankID services, is well-equipped to receive all types of questions about the service.

Kredinor serves as our first line of contact and has a dedicated contact number that the end customer can find in their BankID app under the service. The support number for ID cards in the BankID app is +47 23 11 82 55.