Safe Conversation
The time for security questions is over! You can now use BankID to identify customers who call the customer service center
Save time per customer
Quick identification of customers makes every call to the customer service center shorter.
Go to the BankID app
The customer receives a notification directly in their app, for secure communication.
Integrated into the telephony system
BankID Safe Conversation is integrated into the telephony system for simple and fast use.
Get fully identified customer conversations
Do you spend time figuring out who you’re talking to at the customer service center? With BankID you can now identify customers who call your customer center without spending time asking security questions. Faster for you and more comfortable for the customer!
BankID can be integrated into the IVR/telephony system, allowing customers to be identified while they are waiting in the phone queue. With this solution, the customer is securely identified when the agent answers the call, and the entire conversation can focus on helping the customer. The service can also be used directly by an advisor, who can trigger identification in the BankID app when needed.
Save over a minute per conversation
Based on our tests, it takes 1–1.5 minutes to identify customers in a phone call. If you use our portal solution, this time can be reduced to 20 seconds, but the real efficiency gain comes when identification is integrated into the phone system. Then the verification is done on the way in to the advisor, who doesn’t need to spend any time on it.
We have tested the identification service via BankID at the customer center for quite some time and are receiving positive feedback from both customers and advisors,
Maria Ervik Løvold
Group Executive Vice President for Personal Banking, DNB
Secure and simple user experience
The service requires the customer to have downloaded the BankID app and activated biometrics. The actual identification is done using biometrics in the BankID app, without a password. Fast, secure and simple!